Returns

Items of proper quality

Under Resolution No. 172 of the Cabinet of Ministers of Ukraine of 19 March 1994, perfumery and cosmetic products of proper quality are not subject to exchange or return.

Inspection on collection is required

At the branch, unpack and inspect the order before paying and before signing. If an item is damaged, defective or wrong, do not accept it. Ask staff to record it and write to us at once: the parcel comes back to us and you pay nothing.

An order collected from the branch without remarks is considered accepted without claims as to appearance, completeness or integrity.

A parcel locker cannot be inspected before collection. If you find damage, a defect or a mismatch, tell us within 7 days of receipt.

How to report

Write to info@giaskin.com.ua or on Telegram and attach:

• the order number
• photos of the item and the damage
• photos of the packaging and the waybill
• for a parcel locker — photos taken right after the cell opened

We review requests within 5 working days. Once confirmed, we replace the item or refund to the card used for payment.

Conditions

Packaging, seals, stickers and presentation must be intact. Requests without photos and an order number are not reviewed. Damage that occurred after receipt is not covered.

Return postage for an item of proper quality is paid by the buyer.